Maryland— Baltimore & Central Maryland
6342 Security Blvd, Suite 100 #1128Baltimore, MD 21207(443) 981-8551
Serving Baltimore, Catonsville, Woodlawn, Randallstown, Owings Mills, Pikesville, Towson, Parkville and surrounding areas.
Maryland servicesFire & Smoke Damage Restoration
24/7 emergency response in Baltimore & Central Maryland and Waterbury & Central Connecticut.
Overview
Fire & Smoke Damage Restoration in Maryland & Connecticut
After the fire department leaves, the damage keeps going. Acidic soot etches metal and glass within hours, smoke odor soaks into drywall and fabrics, and the water used to put the fire out starts its own problem. The first 24 hours decide what can be saved.
Promaster secures the property, removes soot and smoke residue from every surface, neutralizes odor at the source and rebuilds what the fire took. We work with your insurance adjuster from day one so nothing is missed in the scope.
Working with your insurance
Fire is covered by essentially every property policy, but the scope is where claims go wrong — smoke damage three rooms away, HVAC contamination and odor in contents are routinely left out. Our room-by-room documentation is written so your adjuster can see the full extent of the loss.
Our process
How we handle fire & smoke damage restoration
- 1
Secure the property
Emergency board-up, roof tarping and temporary fencing to keep weather and intruders out.
- 2
Assessment & inventory
We document every room, separate salvageable contents from total losses and photograph everything for your claim.
- 3
Water removal
Firefighting water is extracted and the structure dried before cleaning begins, to prevent mold on top of fire damage.
- 4
Soot & smoke cleaning
Dry sponging, HEPA vacuuming, chemical sponges and ultrasonic cleaning for contents — matched to the type of residue (dry, wet, protein or fuel-oil smoke).
- 5
Odor removal & rebuild
Thermal fogging, hydroxyl or ozone treatment and sealing, then structural repairs and finishes.
Two offices. One 24/7 response team.
Local crews based in Baltimore, Maryland and Waterbury, Connecticut.
Baltimore, MD 21207(443) 981-8551
Connecticut— Waterbury, New Haven & Hartford Counties
45 Freight StreetWaterbury, CT 06702(203) 981-6551
Serving Waterbury, Naugatuck, Watertown, Wolcott, Cheshire, Southington, Bristol, Meriden and surrounding areas.
Connecticut servicesFAQ
Fire & Smoke Damage Restoration: common questions
Can I stay in the house?
Usually not until the air has been cleared and the structure inspected. Soot particles are a respiratory irritant and residual fire damage can be structural. We can help arrange emergency board-up so the property is secure while you're out.
Can you save our furniture and clothes?
Often, yes. Hard goods and many textiles respond well to ultrasonic and specialty cleaning. Items are inventoried, cleaned off-site and returned after the rebuild.
How do you get the smell out?
Odor lives in the residue, so we remove the residue first, then treat with thermal fogging or hydroxyl generators and seal porous surfaces that can't be fully cleaned.
Do you handle the rebuild too?
Yes — demolition, framing, drywall, flooring, paint and finish carpentry, so you deal with one contractor from cleanup through move-in.
Other restoration services
Available right now
Need Emergency Restoration?
We're available 24/7. No storm too big. No problem too small.
Maryland (443) 981-8551 · Connecticut (203) 981-6551